Returns & Exchanges
Due to the perishable nature of our fresh pasta and sauces, we are unable to accept physical returns once a delivery has been made. However, if your order arrives damaged or fails to meet our quality standards, we are committed to making it right through a refund or replacement.
Document the Issue
Take clear photographs of the packaging and the specific product issue immediately upon arrival to help our quality control team assess the situation.
Contact Support
Send an email to our customer care team within 24 hours of delivery, including your order number and the photos you have taken.
Quality Assessment
Our team will review your report and confirm whether a refund or a replacement delivery for your next scheduled box is the most appropriate solution.
Resolution
Approved refunds will be processed back to your original payment method within 3-5 business days, or your replacement credit will be applied to your account instantly.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing