Frequently Asked Questions
Everything you need to know about our fresh, handmade pasta deliveries.
How is the pasta kept fresh during delivery?
We use specialized chilled packaging and insulated liners to ensure your pasta and sauces remain at the perfect temperature from our kitchen to your doorstep.
Can I skip a week or pause my subscription?
Absolutely. You have full control over your deliveries through your account dashboard. You can skip, pause, or cancel your subscription at any time before your weekly cutoff.
Are your ingredients sourced sustainably?
Yes, we pride ourselves on using the finest seasonal ingredients sourced from local farmers and authentic Italian producers who share our commitment to quality and sustainability.
How long does the pasta stay fresh once it arrives?
Our fresh pasta and sauces are best enjoyed within 3 days of delivery. Each package comes with a 'use by' date and specific storage instructions for the refrigerator or freezer.
Do you offer gluten-free or vegan options?
We currently offer a rotating menu that frequently includes vegetarian options. While we are working on expanding our range, please check the weekly menu tags for specific dietary information.
What should I do if my delivery is delayed?
If your order doesn't arrive within the expected window, please contact our customer support team immediately. We will track the shipment or arrange for a fresh replacement.